Return
Our goal is simple: We want you to have a great experience shopping with us. We accept returns and exchanges within 30 days of receiving your order for products in unworn, undamaged, Re-marketable condition. We will issue a refund if the item is in its original condition or lightly used. If you would like to make an exchange, please return your item and place another order. Return shipping is free.
We will start the return process within two business days once receive the information. And we will refund you within one business day once get your return tracking number. Money will be return back to your account within 7-15days after we agreed. Refunds are issued back to the original payment method.
For exchanges
If you would like to make an exchange, please return your item and place another order or please email support@surewayfootwear.com within 30 days of receiving your order .We will start the exchange process within two business days once receive the information. Items must be in their original packaging.
If you purchased the item at one of our authorized dealers, please contact that dealer to process the return & exchange.
To process a return & exchange for an item that was purchased on www.surewayfootwear.com , please send us an email at support@surewayfootwear.com Include a description of the problem and reference your order number in the email. Once the return request is approved, you’ll be given the return & exchange shipping address.
We reserve the right to refuse returns that do not meet these criteria
IF A PURCHASE WAS DAMAGED DURING SHIPMENT
If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please send us an email at support@surewayfootwear.com .
LIMITED WARRANTY POLICIES
surewayfootwear will provide a warranty for defects in materials and workmanship for a period of 6 months from the date of purchase. In the event of a defect, surewayfootwear will provide repair or replace the defective without charge, or refund the price you have paid. Products that have been repaired or replaced are warranted only for the remainder of the unexpired portion of the warranty period.
DAMAGED OR DEFECTIVE PRODUCT
We are sorry you are experiencing an issue with your product! To help expedite your concern, please see the general guidelines below to help determine if your product will be considered defective by our review team.
Definition of a defective product: A Defective Product is an imperfection in a product that has a manufacturing or design defect
Examples of what is not considered defective
1. Worn stitching, worn soles or frayed webbing due to normal wear
2. Damage that is a result from misuse, normal wear and tear or damage occurred during storage
3. Broken or damaged laces, lace retention devices and worn soles
4. Product acquired from aftermarket sources such as online auction sites, liquidators, consignment shops, private sellers and salesman samples
5. Improper fit. Fit is the responsibility of the owner and should be assured within return window
6. Comfort issues
If you feel your product is defective as a result of a manufacturing or design defect, please send us an email at support@surewayfootwear.com.
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