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Refund Policy

Our goal is simple: We want you to have a great experience shopping with us. We accept returns and exchanges within 30 days of receiving your order for products in unworn, undamaged, re-sellable condition. We will issue a refund if the item is in its original condition or lightly used. If you would like to make an exchange, please return your item and place another order.

HOW DO I RETURN MY ONLINE ORDER?

Online orders can be returned within 30 days of receiving the item. Visit the Order Status page to view your order and to start a return. Return shipping is free.

We will start the return process within two business days once receive the information. And we will refund you within one business day once get your return tracking number. Money will be return back to your account within 7-15days after we agreed. Refunds are issued back to the original payment method.

If you purchased the item at one of our authorized dealers, please contact that dealer to process the return & exchange.

WARRANTY

If this is a warranty return, please see our warranty information:

Work Warranty or Contact customer service at  email:support@surewayfootwear.com or Phone :+86-195-1164-8600

QUESTIONS ABOUT RETURNS?

If you have any concerns after 30 days, please give us a call. We are here to help. Contact customer service at  email:support@surewayfootwear.com or Phone :+86-195-1164-8600